Category: Process Mapping

LEVERAGING PROCESS MAPPING FOR EMERGENCY OPERATIONS CENTERS

Realizing that technology alone can’t solve situational awareness, Common Operating Picture (COP), and operational coordination problems, some Emergency Operations Centers (EOCs) are starting initiatives to build their process management maturity. This is a welcome development. Many Emergency Operations Centers have documented processes, but few have a comprehensive process map and an integrated big-picture understanding of how processes fit together across organizations and between partners.

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